Terms and conditions

If you have any further questions after reading our Terms and conditions please e-mail us at info@heim.se or call +46 70-635 01 44

1. Purchase
There is only a contract for purchase when heim.se confirmed the order through an order confirmation. An order confirmation will be sent within 24 hours after the order is received by heim.se. If the delivery time is changed in the order, the client will be notified as soon as possible. Heim.se has ownership and withdrawal rights to all products until full payment has been paid by the customer. In order to shop with us, you must be 18 years of age or older.

2. Price
The prices include VAT of 25%. After the order has been confirmed the price can only change due to circumstances beyond our control.  For example, significant changes in commodity prices, currency fluctuations or amended VAT. No handling costs are added. All prices are in SEK (Swedish Kronor)

If there is a change in price the customer can cancel the order without any cost.

3. Shipping cost
The shipping cost for physical products within Sweden is 49 SEK. Electronic documents (tickets etc) are delivered free by e-mail.

4. Payment Options / payment terms
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by DIBS Payment Services AB with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved.

5. Deliveries
Physical products in stock are normally sent same day if the order is made before 15.00 (corresponding to 16.00 in GMT +01.00). 
Tickets are delivered electronically after payment has been received.

6. Delivery delays
Sometimes delivery delays may occur that are out of our control. For example when a supplier can not meet its delivery obligations to us. If this happens, we have no liability to the customer for the damage that the delay achieved. We will inform the customer, via the e-mail address given, about any delays as soon as we get information about them.

7. Risk of transportation
We are responsible for the transportation to our customers. You, and the carrier, are responsible for contingent transportation back to us. 

8. Damaged goods 
When you receive your products it is important to check so they are not damaged. If the products are damaged or incorrect in any way contact us as soon as possible via e-mail info@heim.se

8. Cancellation / returning policy
In accordance with the Distance Selling Regulations you have the right to cancel your order for any item purchased for a full refund within 14 days of receipt.
Conditions for any exchange and return: If you are not completely satisfied with your purchase, simply return the item or the items to us in their original condition within the named time.

9. Complaints
If you want to complain about a damaged or defective product, you should contact us via e-mail as soon as possible. We will  give you further instructions by e-mail.

10. Refunds
Most refunds are issued based on the payment method used at the time of purchase. The refund is made as soon as possible after we have received and accepted your return.

11. Reservations
We reserve the right to changes in prices due to large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during Force Majeure below.

12. Force Majeure
In the event of war, natural disaster, industrial action in the labor market, government decisions and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement / pledge, shall constitute we are released from our obligations to fulfill those agreements and/or pledges.

13. Dispute resolution
If you as a consumer within the EU are not satisfied with the resolution we offer you can contact the online resolution center at the EU.
To contact the EU Online Resolution Center, visit: ec.europa.eu/odr

Privacy policy

At HEIM, accessible from https://www.heim.se, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by HEIM and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@heim.se

GENERAL DATA PROTECTION REGULATION (GDPR)
We are a Data Controller of your information.

HEIM legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

HEIM needs to perform a contract with you
You have given HEIM permission to do so
Processing your personal information is in HEIM legitimate interests
HEIM needs to comply with the law
HEIM will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent

LOG FILES
HEIM follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

COOKIES AND WEB BEACONS
Like any other website, HEIM uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

PRIVACY POLICIES
You may consult this list to find the Privacy Policy for each of the advertising partners of HEIM.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on HEIM, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that HEIM has no access to or control over these cookies that are used by third-party advertisers.

THIRD PARTY PRIVACY POLICIES
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CHILDREN’S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

HEIM does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

ONLINE PRIVACY POLICY ONLY
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in HEIM. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.