Terms and conditions
If you have any further questions after reading our Terms and conditions please e-mail us at email@example.com or call +46 70-635 01 44
There is only a contract for purchase when heim.se confirmed the order through an order confirmation. An order confirmation will be sent within 24 hours after the order is received by heim.se. If the delivery time is changed in the order, the client will be notified as soon as possible. Heim.se has ownership and withdrawal rights to all products until full payment has been paid by the customer. In order to shop with us, you must be 18 years of age or older.
The prices include VAT of 25%. After the order has been confirmed the price can only change due to circumstances beyond our control. For example, significant changes in commodity prices, currency fluctuations or amended VAT. No handling costs are added. All prices are in SEK (Swedish Kronor)
If there is a change in price the customer can cancel the order without any cost.
3. Shipping cost
The shipping cost for physical products within Sweden is 49 SEK. Electronic documents (tickets etc) are delivered free by e-mail.
4. Payment Options / payment terms
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by DIBS Payment Services AB with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved.
Physical products in stock are normally sent same day if the order is made before 15.00 (corresponding to 16.00 in GMT +01.00). Tickets are delivered electronically after payment has been received.
6. Delivery delays
Sometimes delivery delays may occur that are out of our control. For example when a supplier can not meet its delivery obligations to us. If this happens, we have no liability to the customer for the damage that the delay achieved. We will inform the customer, via the e-mail address given, about any delays as soon as we get information about them.
7. Risk of transportation
We are responsible for the transportation to our customers. You, and the carrier, are responsible for contingent transportation back to us. 8. Damaged goods When you receive your products it is important to check so they are not damaged. If the products are damaged or incorrect in any way contact us as soon as possible via e-mail firstname.lastname@example.org
8. Cancellation / returning policy
In accordance with the Distance Selling Regulations you have the right to cancel your order for any item purchased for a full refund within 14 days of receipt.
Conditions for any exchange and return: If you are not completely satisfied with your purchase, simply return the item or the items to us in their original condition within the named time.
If you want to complain about a damaged or defective product, you should contact us via e-mail as soon as possible. We will give you further instructions by e-mail.
Most refunds are issued based on the payment method used at the time of purchase. The refund is made as soon as possible after we have received and accepted your return.
We reserve the right to changes in prices due to large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during Force Majeure below.
12. Force Majeure
In the event of war, natural disaster, industrial action in the labor market, government decisions and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement / pledge, shall constitute we are released from our obligations to fulfill those agreements and/or pledges.
13. Dispute resolution
If you as a consumer within the EU are not satisfied with the resolution we offer you can contact the online resolution center at the EU.
To contact the EU Online Resolution Center, visit: ec.europa.eu/odr